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12 Key Listening Tips That Help Understanding

9/25/2015

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macswomen, business, success
  • Choose to listen (or not): If you cannot listen now but are willing, set a time for later.
  • Take the time: let the other person tell their story.
  • Respond (vs. react): choose your body language, tone, and intention.
  • Show interest: make eye contact; focus on the person speaking; don't answer your phone or look at your email.
  • "Hear" as well as listen: it is normal to miss some words or not know their meaning. Ask: "Could you say that again?" "Could you explain?"
  • Ask questions: ask for more information, for what happened. Ask if you understand: "Are you saying that?"
  • Clarify/Paraphrase: not everyone knows exactly what they mean to say. Check your understanding. For example, "It sounds like what you are saying is____. Is that right?"
  • Be patient: It's not easy for people to talk about important things.
  • Listen for content and emotion: both carry the meaning at hand. It's OK sometimes to say, "How are you doing with all this?"
  • Learn: Listen for their perspective/their view. Listen for their experience. Discover or learn a new way of seeing something.
  • Follow their lead: See where they want to go. Ask what is important to them (rather than deciding where their story must go or how it must end).
  • Be kind: Listen with heart as well as with mind.

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