If you own your own business, you've got plenty of people to keep happy, whether it be clients or customers. Not only do these people provide the revenue coming into the business but there also is a great feeling that comes with contributing to the success and happiness of your clients. Here are a few tips on how to keep clients or customers happy so that your business will can continue to thrive.
1. Pay attention.
Anticipate needs. Get to know expectations and communication style. What is the most effective way to talk to them? Pick up on patterns and habits that they may have.
2. Ask what matters to your client/customer.
Prep yourself in advance for the predictable and unpredictable chaos. Act and deliver on what will make your clients and customers happy. Ask them what YOU can do to met there level of satisfaction.
3. Go above and beyond.
Do more than what is asked or what is planned to do. Again, clients and customers are the most important key factors in keeping your business up and running. Without them, you wouldn't have business. Do a little extra if necessary to keep satisfaction at reasonable level. Remember, you succeed by tending to your clients' and customers' needs.
To keep your clients or customers happy, you'll need to work on your social and networking skills, improve your business, streamline the organisation of your workflow, and more. This all might sound scary, but don't worry; if you keep some of these tips in mind you will make it! In what ways do you keep your customers or clients happy? Have you ever gone above and beyond?